Refund & Cancellation Policy

Clear guidelines for deposits, cancellations, and refunds

Last Updated: December 2024

At Nobel House Decor, we are committed to delivering exceptional interior design services and ensuring complete client satisfaction. We understand that circumstances may change, and this policy outlines our guidelines for refunds, cancellations, and modifications.

Please read this policy carefully before placing an order or engaging our services.

⚠️

Important Notice

Due to the custom and made-to-measure nature of our interior design services, most products are specifically created for your space and cannot be resold. This affects our ability to offer refunds once production or ordering has begun.

Quick Summary

✓

Before Production

Full refund minus 10% admin fee

Within 48 hours, before materials ordered

After Materials Ordered

Deposit non-refundable + material costs

Client responsible for ordered items

During/After Installation

No refund for completed work

Payment required for all work done

1. Deposit & Payment Structure

50%

Deposit

To confirm order and begin work

→

40%

On Delivery

Material delivery / installation start

→

10%

Completion

Project completion and sign-off

The deposit secures your project slot, initiates material ordering, and covers initial design and planning work.

2. Cancellation & Refund Scenarios

SCENARIO A

Cancellation BEFORE Production / Material Order

Timeframe: Within 48 hours of deposit, before materials ordered

Refund: Full refund minus 10% administrative fee

The 10% fee covers:

Consultation time
Initial design work
Administrative processing

SCENARIO B

Cancellation AFTER Materials Ordered / Production Started

Timeframe: After materials ordered or custom production begins

Refund: Deposit NON-REFUNDABLE

Client is responsible for:

Full cost of materials already ordered
Any custom items already in production
Partial refund may be available for unused standard materials (subject to supplier return policies)

SCENARIO C

Cancellation DURING Installation

Timeframe: After installation work has commenced

Refund: NO refund for completed work

Payment required for:

All work completed to date
All materials delivered and/or installed
Materials on-site become client property upon payment

SCENARIO D

Cancellation of COMPLETED Projects

Timeframe: After project completion and client sign-off

Refund: NO refund available

Once you have signed off on the completed project, it indicates acceptance of the work delivered.

3. Service-Specific Policies

🪟

Curtains & Blinds

All items are made-to-measure
Non-refundable once fabric is cut or production begins
Fabric samples must be approved before production
Minor adjustments included; major changes may incur costs

🏠

Flooring

Custom-cut flooring is non-refundable
Unopened boxes may be returned (15% restocking fee)
Installation labor is non-refundable once commenced
Subfloor preparation is non-refundable

✨

Gypsum & False Ceiling

Non-refundable once materials delivered to site
Design approval required before installation
Demolition work is non-refundable
Post-installation modifications incur charges

🎨

Wall Treatments

Opened/cut wallpaper is non-refundable
Custom mixed paints are non-refundable
3D panels ordered for project are non-refundable
Surface preparation is non-refundable

🪑

Custom Furniture & Joinery

100% non-refundable once production begins
Designs must be approved in writing
Changes during production incur extra costs
Custom items cannot be returned or exchanged

🛋️

Upholstery

Non-refundable once fabric is cut
Furniture must be in agreed condition
Additional repairs may incur extra charges

4. Non-Refundable Items & Services

The following are NON-REFUNDABLE under any circumstances:

✕ Consultation and design fees

✕ Site survey and measurement services

✕ 3D visualization and rendering work

✕ Custom-made or made-to-measure items

✕ Cut fabrics, wallpapers, or flooring

✕ Specially ordered materials

✕ Installed products and materials

✕ Labor for completed work

✕ Delivery and transportation fees

✕ Rush order and after-hours fees

5. Exceptions & Special Circumstances

🔧

Defective Products

If materials are found defective upon delivery (before installation):

We will replace defective items at no cost, OR
Provide full refund for defective items
Must be reported within 48 hours with photos

📐

Our Error

If we make a significant error in measurement, production, or installation:

We will rectify the error at no additional cost
If rectification is not possible, we provide compensation
Does not apply to client-provided incorrect information

🌪️

Force Majeure

In cases of events beyond control (disasters, pandemics, government restrictions):

We will work to reschedule or adjust projects
Refunds considered on case-by-case basis
Ordered materials remain client's responsibility

6. How to Request a Cancellation or Refund

Contact Us

Reach out via email, WhatsApp, or phone

📧 nobelhousedecor@gmail.com 📱 +971 56 112 7442

Provide Information

Your full name
Order/project reference number
Date of order/deposit
Reason for cancellation
Any supporting documentation

Review

We will review your request within 3-5 business days and respond with:

Confirmation of cancellation
Refund amount (if applicable)
Any outstanding balances due

Processing

Approved refunds will be processed within 14 business days via the original payment method.

7. Refund Processing

Refund Method

Refunds issued via same method as original payment
Bank transfers: 7-14 business days
Cash: Collected from office or delivered (large amounts)

Deductions

All refunds are subject to deduction of:

Administrative fees (where applicable)
Costs of materials ordered or used
Labor costs for work completed
Any other costs incurred on your behalf

8. Our Commitment

While our refund policy may seem strict, it reflects the custom nature of our work. We are committed to:

✓ Clear communication at every stage
✓ Detailed quotations with no hidden costs
✓ Quality workmanship and materials
✓ Addressing concerns promptly and fairly
✓ Working with you to achieve the best outcome

We encourage clients to:

Ask questions before placing orders
Review all designs and specifications carefully
Communicate any concerns early in the process
Approve samples and mock-ups before production

9. Contact Us

For any questions about this Refund Policy or to request a cancellation:

Nobel House Decor

📍 Address

Shop #45, Ajman Cultural Center
Al Rashidiya 2, Ajman, UAE

📧 Email

nobelhousedecor@gmail.com

📞 Phone

+971 56 112 7442

💬 WhatsApp